Wholesale FAQ
1. How do I set up a wholesale account?
Setting up a wholesale account is simple. Visit our "Join Our Wholesale Programme" page and click on the "Create an Account" button. Fill in your details, and our team will review your application within 2-3 working days.
2. What is the minimum order quantity (MOQ)?
The minimum order quantity for our wholesale program is 50 pairs of socks. For larger orders, we offer tiered pricing discounts.
3. Can I customise the socks with my own logo or crest?
Yes, we offer customization options including adding your logo or crest. Contact our sales team for more details on customization options.
4. What materials are used in your running socks?
It varies with each model. Our running socks are made from a blend synthtic moisture wicking and cushined materials and our sports socks of combed rich cotton, spandex, and elastane. These combination ensures maximum comfort, durability, and performance. For more details, see the description on the product pages.
5. What sizes are available for the socks?
Our socks are available in size ranges from UK 2 and up to UK 13. This ensures a perfect fit for a variety of age groups and foot shapes and sizes.
6. How long does it take to receive my order?
Our delivery timeframe is currently 14-28 working days from the date of order. We aim to reduce this to 7-10 days as we streamline our processes. Expedited shipping options are also available.
7. Do you offer bulk discounts?
Yes, we offer tiered pricing based on order quantity. The more you order, the greater the discount. Contact us for a personalised quote.
8. How can I apply for a credit account?
To apply for a credit account, visit our "Apply for Credit Account" page. Download and complete the credit application form and submit it to credit@thisisardent.com. We will review your application and respond within 2-3 business days.
9. What are your payment terms?
We accept various payment methods including credit cards, bank transfers, and approved credit accounts. Payment terms for credit accounts are typically net 30 days.
10. Who can I contact for support?
Our dedicated customer support team is here to help. You can reach us via email at support@thisisardent.com or through our contact form.
11. Can I see samples before placing a large order?
Yes, we encourage you to request samples to ensure our products meet your needs. Contact our sales team to arrange for sample delivery.
12. How do I provide feedback on the products?
We value your feedback! You can provide feedback directly to your account manager or email us at feedback@thisisardent.com. Your input helps us continually improve our products and services.
